Buyer’s Terms & Conditions

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Buyer’s Terms & Conditions


  1. These Buyer’s Terms and Conditions (Terms) are the terms and conditions that apply to the relationship between buyers of garments and other goods through the Website and Guiltless. They should be read in conjunction with our Website Terms of Use and our Privacy Policy, which also apply to the relationship between you and Guiltless. By offering to buy and buying any garment or other Item through Guiltless you are deemed to have accepted these Terms to the exclusion of any other terms and conditions. We may amend these Terms at any time without prior notice. Amendments will be posted on the Website. Your continued use of the Website or our mobile applications or the use of the services we offer after any such amendment constitutes acceptance of the amended Terms. You should visit this page frequently to review the current Terms. If you do not agree to these Terms or any revised version of these Terms, please do not use the Website or our mobile applications or the services we offer.


  1. In these Terms the following definitions shall apply:

    “Agreement” means any contract entered into between a Buyer and Guiltless;

    “Consignor” means the person on whose behalf we are selling an Item;

    “Buyer”, “you” or “yourself” means the buyer of an Item, which is sold through the Website;

    “Guiltless”, "us", "we" and "our" means Guiltless International Limited, a limited company registered in Hong Kong whose place of business is at 3/F, Kerry Centre, 683 King’s Road, Quarry Bay, Hong Kong;

    “Item” or “Product” means any garment or other Item sold via the Website;

    “Price” means the price at which an Item is listed on the Website;

    “Returns Form” means the form submitted when there is a request to return an Item(s) within 7 calendar days of receipt;

    “Terms” means these Buyers’ Terms and Conditions; and

    “Website” means our website and any replacement or associated website(s) and mobile site(s), if applicable.


Display of Items on the Website

  1. All Items offered for sale on the Website are used or “pre-owned” Items, which we are selling as agents on behalf of Consignors. By agreeing to these Terms you acknowledge that in offering to purchase and/or purchasing any Item we act as agent for a Consignor (our principal).

  2. While we make every effort to describe and display every Item as accurately as possible, you should be aware that the color and appearance of the Item as displayed on your computer monitor or any other display may differ from the actual color and appearance of the Item. By agreeing to these Terms you also acknowledge that the absence of any reference to any characteristics or details that can be seen does not imply the Item is free of wear, repairs or defects. You should carefully check all Items upon receipt and if it is faulty or not as described, please refer to our Returns Policy and contact us.

  3. As most products sold by Guiltless have been “pre-owned”, and may have been previously repaired, altered, or embellished, all products are sold as is. We encourage Buyers to carefully review all product photographs and descriptions of an Item’s condition, which may include wear, repairs or defects. We also encourage you to contact us if you have any queries about an Item before making an offer to buy it, by clicking on the “ask a question about this Item” button on the product page or by email to

  4. The RRP (Recommended Retail Price) and dimension, if provided in the description for certain Products are provided solely as a convenience to clients, and should only be used as approximations. We do not represent that such information is accurate or up-to-date or that the RRP is indicative of the value of the Product. All dimensions, if provided, in product descriptions are also approximate.

  5. Certain descriptions of Items may denote that the hardware is “gold” or “silver”. Such terms refer to the color of the hardware, rather than that the hardware is made of a precious metal, unless there is specific mention as to carat or precious metal weight of the hardware.

  6. Guiltless cannot guarantee the waterproof or water-resistance degree of watches at the time of purchase. Buyers are advised to have the watches checked by a competent watchmaker with respect to such attributes.

  7. The celebrities named or featured on Guiltless have not endorsed, recommended or approved any of the Items offered.

  8. All Prices take into account the fact that the Item is pre-owned, the condition of the Item and a number of other factors including, without limitation, the original retail price of the Item, the age and style of the Item and all other relevant market factors.

  9. All descriptions and subsequent invoices regarding measurement, source, origin, or other aspects do not constitute a warranty or representation, and are provided for identification purposes only. You are solely responsible for the general service, repair and maintenance of any Items after purchase.

  10. The display of Items and Prices on the Website does not constitute an offer on our part. No Agreement shall come into existence unless and until we accept your order for an Item.

Ordering Items

  1. Once you have placed your order we will send you an acknowledgement by email. This email is merely a confirmation that we have received your order and does not constitute acceptance of your order.

  2. Acceptance of your order will be deemed to occur when we email you to confirm the Item has been dispatched to you, at which point an Agreement will come into existence between us. The Agreement shall be governed by these Terms to the exclusion of all other terms, conditions and representations whether written or oral.

  3. We reserve the right at our absolute discretion to reject any order that is placed with us and/or to withdraw any Item displayed on the Website at any time before your order is accepted.

  4. If you enter into an Agreement with us on behalf of a business, you represent that you have the authority to legally bind the business to the Agreement.

Prices, Payment & Delivery

  1. Prices shown on the Website in Hong Kong Dollars (HK$) are for reference only. Payment transactions in relation to will be processed in United States Dollars (US$) only. Prices displayed on the Website at the time your order is accepted will be honored except in the case of obvious error. If we discover an error in the price of any Items that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order.

    If your credit card is not denominated United States Dollars (US$) the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate and charges on the day your card issuer processes the transaction.

  2. All Prices are exclusive of shipping and packing, as well as any local taxes that may be levied by the recipient’s country government.

  3. All shipping prices and delivery times referred to in the Shipping Guidelines page are estimates only, and we do not accept any liability for failure to deliver Items within the stated delivery period.  We cannot be held responsible for any delayed Items.

  4. In the event that Guiltless provides Discount Coupons, Referral Coupons or Promotion Codes, the following conditions apply:

    • Discount Coupons, Referral Coupons and Promotion Codes cannot be redeemed for cash or exchangeable for Guiltless store credit.
    • Discount Coupons and Referral Coupons are intended for single use only.
    • Only one (1) Discount Coupon may be used per order.
    • A maximum of ten (10) Referral Coupons may be used per order.
    • Promotion Codes can be used more than once, unless otherwise stated.
    • If there is a minimum purchase requirement for the use of certain Coupon or Codes, the minimum purchase amount shall exclude applicable taxes, shipping and handling fees for that order.
    • Certain products may not be eligible for discount or promotion. This shall be clearly stated in the description of the product(s).
    • Discount Coupons, Referral Coupons and Promotion Codes cannot be resold, transferred, extended or used past the expiry date.
    • If your return of one or more Items per order results in the order value to fall below the minimum purchase requirement for use of that coupon or promo code, an amount equal to the value of savings from the Discount Coupon, Referral Coupon(s) or Promotion Code will be deducted by Guiltless from the refund.

    Guiltless reserves the sole right to vary or cancel the use of Discount Coupons, Referral Coupons or Promotion Codes and/or amend these conditions at any time without prior notice. In the event of dispute, the decision of Guiltless shall be final and conclusive.

  5. We accept payment only by credit card or Paypal. We may accept other forms of payment from time to time, which will be clearly indicated on our Website. If you are paying by credit card, in making payment you confirm that the credit card that is being used is yours or that you have specific authority to use it to buy from us. If you are paying by Paypal you confirm that it is your Paypal account and you have authority to make the payment.

  6. Payment will be debited from your account on the day on which you place your order. Holders of credit cards may be subject to validation checks and authorization by the issuer of their card. We accept no responsibility for your card issuer to refuse payment authorization and we shall not be liable for any resulting delay or non-delivery. You may, on occasion, be subject to further security checks e.g. asked to provide a transaction authorization code from your bank. Once provided, Items will be dispatched as soon as reasonably practicable and we aim to do so within 3 working days. All orders placed within a 12-hour timeframe will be shipped together unless otherwise requested by you.

  7. Items will be insured by Guiltless prior to dispatch until the Item is delivered to your shipping address. You have confirmed receipt of delivery by means of a signature then the responsibility of your purchased goods is passed to you. If someone else signs for delivery of an Item on your behalf (whether or not they have authority to do so), you shall be treated as having received the Item.

  8. Subject to clause [22], under normal circumstances, we aim to dispatch Items within 3 working days of receiving your order (if accepted) Monday to Friday (excluding public holidays in Hong Kong) and our office hours for arranging dispatch for shipping are 10:30 – 19:30 (HK time). We do not accept any liability for failure to dispatch Items within this time frame.

  9. If you refuse a shipment from Guiltless, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund.

  10. When shipped outside of Hong Kong any Item purchased from us may be subject to import duties and taxes. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and encourage you to contact your local custom office for further information before placing your order. If you refuse to pay the applicable duties and taxes and the Item is returned to us, we will deduct any duties, taxes, fees or delivery charges incurred by us from your refund.

  11. Items incorporating protected species may have import and export restrictions as establishedby the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES). These Items are not available to ship internationally. You must check and comply with all applicable laws and regulations of the country for which the Items are destined. By purchasing such Items, you acknowledge awareness of the restriction and responsibility in obtaining any permits relevant to delivery of the Product. Items containing potentially regulated wildlife material are noted in the description as a convenience to our customers. Guiltless does not accept liability for errors or failure to mark Items containing regulated species, and will not be liable for any breach by you of any such laws.


  1. If you wish to return an Item you must fill in the Returns Form and have DHL pick up your returns within 7 calendar days of receipt of the Item stating the reason for the return. Some Items are not returnable and this will be made clear in the Items listing on the Website. Please also refer to our Returns Policy

  2. Our specified courier service DHL will contact you to arrange collection of the Item(s). Please schedule a collection date that is within 7 calendar days of your receipt of your order. All related charges and fees for return of the Item provided in these Terms will be deducted from your refund amount.

  3. The Item must be returned to us in the same condition as that in which you received it, with all tags and labels and Guiltless authenticity tags still attached. If shoes are purchased, please try them on over a soft surface. Guiltless does not accept shoes returned with additional sole markings or scratches from their original documented condition. Any original shoe boxes provided must also be returned with the shoes. We recommend that you package the Item carefully to ensure that it reaches us in good condition.

  4. Provided we receive the Item in the same condition as that in which we sent it to you, postmarked by DHL to be within 7 calendar days of your receipt of your order, we will (a) refund you via Guiltless store credit equivalent to the Price for the Item less one-way shipping fee, or (b) refund to your original payment method the Price for the Item less one-way shipping fee and a handling fee of US$20. This refund may take more than 2 weeks to complete, depending on your bank’s/financial institution’s processing time, and we are unable to control the timing. 

  5. Returns outside of the timeframes described above, including situations of suspected counterfeit Items, will not be accepted by Guiltless. No exceptions will be made. However, you are invited to re-consign purchased Items that have passed their 7-day return window if such Items are in an acceptable and saleable condition as determined by Guiltless. We suggest you try on all of your Items as soon as they are received to ensure you are able to return any unwanted Itemswithin our return timeframe.

  6. Guiltless reserves the right to deny returns for any reason, especially so if Items returned do not meet the above requirements, or arrive without following appropriate protocol.

  7. Guiltless maintains a strict zero tolerance on all counterfeit items. All Items that pass through Guiltless undergo a stringent authenticity check. In the event that a returned Item is found to be counterfeit, it will be handed over to law enforcement for documentation and, if permitted by law, subsequently returned to you by Guiltless after you have made payment for its two-way shipping fees. The item may be used against you in legal proceedings. You will be notified of fur ther actions by the relevant law enforcement agencies. Please be aware that Guiltless fully cooperates with authorities and related luxury brands to track down the source of counterfeit goods and will reveal any and all contact information of Consignors and Returners submitting such products. Please refer to our Authenticity Promise for more information.

Limitation of Liability

  1. Save to the extent required by applicable law, we shall not be liable for any inaccuracy, error, mis-description or omission in any description of an Item marketed on the Website or otherwise. We do not make any representation, warranty or guarantee or assume any liability of any kind in respect of any Item with regard to merchantability, fitness for particular purpose, description, size, quality, condition or authenticity.

  2. To the fullest extent permitted by applicable law, we shall not be liable to you under these Terms for any loss of profits, loss of business opportunity, wasted expenditure, goodwill, reputation or revenue or for any indirect consequential or economic loss or damage whatsoever howsoever arising out of or in connection with these Terms or the performance of the Agreement or any breach of the Terms or Agreement by us.

  3. Our liability to you for each Item under these Terms shall be limited to a sum equivalent to the Price for that Item (as accepted by us in your order).

  4. We shall not be liable to you for any loss or damage arising as a result of our being prevented from performing our obligations under these Terms by reason of circumstances beyond our reasonable control. The timeframe to perform our obligations in these Terms are estimates only. If you have any enquiries, please contact us by email at


  1. You may not assign or transfer your rights and/or obligations under these Terms or any Agreement into which these Terms are incorporated.

  2. No person other than Guiltless or a Buyer shall have any rights to enforce any of these Terms or any Agreement into which these Terms are incorporated.  The Contracts (Rights of Third Parties) Ordinance does not apply.

  3. Reference to “working day” in these Terms means a day on which Guiltless office is open being, Monday to Friday (excluding public holidays in Hong Kong).

  4. These Terms shall be governed by interpreted in accordance with the laws of Hong Kong Special Administrative Region (“Hong Kong”). You agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.

  5. These Terms are written in the English language and may be translated into Chinese. In the event of any inconsistency between the English version and the Chinese version, the English version shall prevail.